Mind Travel

I always try to rise above my knack of feeling happy with other people's misery. But I admit that it often fails me. So what? I'm weak. Sue me. Hehehe... Today was one of those days when I was just at the right place at the right time. Here's an overview.

A couple of months ago our company decided to do a re-organization. The first group hit were the Training Teams. We had our own beloved team with a very much loved Training Director. We were touted as one of the best training team around. I'm talking about the BPO industry over all. In all of our Prez' meetings, he has always taken pride of our little University. And Travel Trainers were the most admired of the bunch (ehem). We always know how to roll with the punches. So when the re-org happened we had to make something good out of a very disappointing and sad decision. I for one was an advocate of the re-org since I felt the company was in dire need of it. We were ripe for it. We grew too much these past couple of years and things were getting out of hand. We needed a change.

Well, re-org happened and that meant all the Trainers were put under their respective accounts. And what does that entail? We now report under the big bosses of that account. Personally, I never liked the "BIG BOSS" of my account. I never believed in fear as a great motivator. It might work at first, but you never get lasting results. And his management skills leave a lot to be desired. But I decided to reserve judgement. He doesn't directly handle me anyway so I should be fine. And that's my only complaint. He has always delivered on his promises so I just shrugged and told myself that it's "choosing the lesser evil".

So, what made my day? This morning I witnessed him being lambasted by our in-house client. She's a very small girl, so I was kinda suprised her vocal cords could tolerate that much volume. But shout she did. At the top of her lungs no less. I don't condone that in the workplace, but I couldn't help feeling it was coming to him. He does that too. The adage, "You reap what you sow" came to mind. I felt it was a long time coming. And again, I couldn''t help feeling happy that I was there to hear it. (Yeah, the devil on my right shoulder, [is that the correct position?] was having a marvelous time). Bad Cha, bad.

That's it. Something to mark my calendar with. My hope is that he learned a lesson in all this. Or he can come in later and start yelling too. It can happen.

Oh well, 'nuff said.

Do you ever feel like singing a passage in Chris Daughtry's song...

Blow it away, Blow it away
Can we make this something goooood
Well I'll try to do it right this time around
Let’s start oveeerr
I'll try to do it right this time around
It's not oveeerr
There’s a part of me that’s dead and in the ground
This love is killing me, but you’re the only one
It's not overrrrr

Yeah... heartfelt. Lately all the cheesy songs have been appealing to me. Here’s another one:

I never felt nothing in the world like this before
Now I'm missing you and I'm wishing you would come back through my door.
Why did you have to go?
You could of let me know
So now I'm all alone

What’s your song of the day?
================================

Travel Funnies:

• A secretary called in looking for a hotel in Los Angeles. She gave me various names off a list, none of which I could find I finally had her fax me the list. To my surprise, it was a list of hotels in New Orleans, Louisiana. She thought the LA stood for Los Angeles, and that New Orleans was a suburb of L.A. Hah!

Aren't we just cute as a bug?

I don't care what you might think about me
you'll get by without me if you want
Well,I could be the one to take you home
Baby we could rock the night alone
If we never get down it wouldn't be a let down
But sugar don't forgetin' what you already know
That I could be the one to turn you on
We could be the talk across the town
Don't judge it by the color, confuse it for another
You might regret what you let slip away
like the geek in the pink...

I'm not a complete idiot. Some parts are missing.

I am getting tired of Surf-control. I know there are reasons, but my puny mind cannot comprehend why blogdrive needs to be blocked. It's not as if we spend all 8 hours of our work time blogging. And the proxy I found just cannot fully satisfy my HTML fever when I blog. It doesn't even load most of the windows needed. Surf control is crap.

I need my (almost) daily fix. So after reading a friend's entry here, I decided to follow suit. But I am not getting rid of my old blog. It's just that our moments together are few and far in between. I have an addictive personality. Sue me. I need to blog.

Well, choosing this site to vent my rantings on seems like a wise decision. I am working in the travel industry anyway. But it would really be hipocritical of me to say that I would be posting all about travel. Just bear with me. I work in travel. I don't need to talk about it on my "me" time too.

But here's an overview anyhoo:

Life as a call center Trainer for a travel account is never dull. That's actually an understatement. Dealing with your own travel plans is challenging enough. Try arranging it for someone else located thousands of miles from you, from a place you haven't even clapped your eyes on. It's a riot I'm telling you. I work in an offshore contact center here in the Philippines. (Yeah, yeah... I watched 30 Days too. You should have come here instead of wherever it was you went.) The account I'm in is the largest online travelling agency in the world. We get thousands of calls all day from customers from all over the world asking us to book hotels, flights, car rentals and all the others in between. And it doesn't stop there. They also call us to change, cancel and complain. The 3 C's of the travel industry. Being a Trainer, my job description means I would need to train customer service agents, ehem, Travel Specialists, how to perform all these requests in the most efficient way in the shortest time possible, but assuring that we never compromise quality and customer service. Right. That's it. 'Nuff said. Oh, and we do it at night too. Since that's the time when most of our clients would be up and running. Yep, most of us are nocturnal creatures in this industry. Bloodshot eyes and coffee addicts abound. Ok, there. Enough about travel for today.

The change from my previous blog is not taken wih a light heart. I am attached to my old posts. I will post there time and again. But this is my mistress. Some little bit on the side.

So, I had my fix of the day. I'll get back to you soon.