One More Night

I'm not a complete idiot. Some parts are missing.

I am getting tired of Surf-control. I know there are reasons, but my puny mind cannot comprehend why blogdrive needs to be blocked. It's not as if we spend all 8 hours of our work time blogging. And the proxy I found just cannot fully satisfy my HTML fever when I blog. It doesn't even load most of the windows needed. Surf control is crap.

I need my (almost) daily fix. So after reading a friend's entry here, I decided to follow suit. But I am not getting rid of my old blog. It's just that our moments together are few and far in between. I have an addictive personality. Sue me. I need to blog.

Well, choosing this site to vent my rantings on seems like a wise decision. I am working in the travel industry anyway. But it would really be hipocritical of me to say that I would be posting all about travel. Just bear with me. I work in travel. I don't need to talk about it on my "me" time too.

But here's an overview anyhoo:

Life as a call center Trainer for a travel account is never dull. That's actually an understatement. Dealing with your own travel plans is challenging enough. Try arranging it for someone else located thousands of miles from you, from a place you haven't even clapped your eyes on. It's a riot I'm telling you. I work in an offshore contact center here in the Philippines. (Yeah, yeah... I watched 30 Days too. You should have come here instead of wherever it was you went.) The account I'm in is the largest online travelling agency in the world. We get thousands of calls all day from customers from all over the world asking us to book hotels, flights, car rentals and all the others in between. And it doesn't stop there. They also call us to change, cancel and complain. The 3 C's of the travel industry. Being a Trainer, my job description means I would need to train customer service agents, ehem, Travel Specialists, how to perform all these requests in the most efficient way in the shortest time possible, but assuring that we never compromise quality and customer service. Right. That's it. 'Nuff said. Oh, and we do it at night too. Since that's the time when most of our clients would be up and running. Yep, most of us are nocturnal creatures in this industry. Bloodshot eyes and coffee addicts abound. Ok, there. Enough about travel for today.

The change from my previous blog is not taken wih a light heart. I am attached to my old posts. I will post there time and again. But this is my mistress. Some little bit on the side.

So, I had my fix of the day. I'll get back to you soon.